Please read these Terms and Conditions before using Trip Sheba's website (Website) and making any booking. When you make a purchase on the Site, you agree to accept these Terms and Conditions.
All correspondence regarding customer service or your booking should be sent to Trip Sheba, House # 38, Road # 17, Sector # 13, Uttara, Dhaka- 1230
1. Use of Website
1.2. This Platform is operated by Trip Sheba, duly incorporated in Bangladesh, with the Government Trade license for travel business and contact telephone number +8801 972 227788; (hereinafter referred as “Trip Sheba”, “we”, “us” or “our”).
1.3. The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these T&Cs. Trip Sheba expressly warns the User that by using the Website to make a booking, he/she is concluding a contract with payment obligations. Furthermore, the User declares that all information he or she provides
1.4. This Website is solely and exclusively for the User's personal use. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes, except that you may print out copies of your travel itinerary for personal use, or forward your travel itinerary to a bona fide itinerary management company.
1.5. The User agrees not to use this Website for illegal or prohibited purposes. In particular, the User accepts that he or she will only use this Website for him/herself and that the products or services purchased through this
1.6. Trip Sheba reserves the right to deny access to the Website at any time without notice.
1.7. All correspondence regarding customer service or your booking should be sent to Trip Sheba, House # 38, Road # 17, Sector # 13, Uttara, Dhaka-1230
2. Your Contract
2.1. A “booking” means any order for products or services you make on our Website which is confirmed by us. When you make a booking via this
2.2. The term “Travel Supplier” includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers, rental car suppliers and cruise lines.
2.3. Trip Sheba makes the booking on your behalf and your contract will be subject to the Travel Supplier's terms and conditions, which could limit or exclude liability to you (often in accordance with various applicable international conventions). If you wish to review the relevant Travel Supplier's terms, we refer you to the Conditions of Carriage page of our Website where the Travel Supplier's terms are available through a link. In instances where it is not possible to access the Travel Supplier's terms by a link, we will at your
2.4. By using this Website to book products and/or services, you
2.5. Prices are confirmed at the final step of the booking path at the point when you click Book now', Make the reservation or similar, depending on product purchased. Prices are shown with rates of exchange calculated on a daily basis
2.6. After you confirm your booking, you will receive a confirmation email with a booking number. This is the moment that your contract in relation to the products and services ordered will come into existence. This confirmation email will provide all the details of the itinerary of your booking. Next, we will check that your booking has been correctly entered in the airline's booking system and that your payment can be correctly processed. Our obligation to issue the ticket will be subject to your payment having been received in cleared funds.
2.7. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you, using the email address you provided at the time of booking, or your bank. In the event we are not able to contact you or your bank, we may cancel your booking with no liability whatsoever.
2.8. The electronic document by which your contract is
2.9. In relation to the “special requests” options relating to any product (
2.10. Trip Sheba has put together a list of all the information that you will need to plan your trip (transportation conditions, baggage policy, etc.) from the airlines most frequently booked on our website. Please be aware that this information is managed directly by the airlines, and it is important that you
3. Booking conditions
3.1. Cancellations and modifications
3.1.1. Your ability to cancel or modify a booked travel product or service, and the method for doing so, will depend on the specific airline's fare rules or other Travel Supplier's terms and conditions. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. In the event that you make any alteration to your booking (cancellation and/or modification), Trip Sheba reserves the right to charge you a service fee of 1000BDT.
3.1.2. In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare
3.1.3. In relation to Hotel bookings the hotel's specific terms and conditions for cancellations and amendments are available online during the booking process and set out in your confirmation email Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased.
3.2. Price and payment
3.2.1. The total price of your booking will be shown once you have selected all the specific products you would like to acquire. Such price will include the price of all products selected and Trip Sheba's service fees. Trip Sheba's service fees are independent of the price of the products and non-refundable in any case, as they are charged for the service provided by Trip Sheba for the search, comparison and assistance
3.2.2. The amount of the service fees depends on the products acquired. Trip Sheba may also charge additional service fees if you make a booking by phone or request changes or refunds. In the event that you use an unfunded credit card or a credit card which is rejected by the bank due to any other reason that is caused by you, Trip Sheba will charge a service fee of 1000 BDT and will provide you with instructions to make effective the payment of your booking. The service fee will be added to the final price. Until you make effective the full payment, you will not be able to receive your products. Moreover, we hereby bring your attention to the fact that, due to the nature of travel products, it is possible that price changes occur between your booking and the effective payment and you will have to assume the cost of the selected products at the moment that you are making the effective payment.
3.2.3. If you pay by credit card, payment for your flights may be taken directly by the airline. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Trip Sheba will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by you before the booking can be confirmed. Please note that the airline payment and payment to Trip Sheba for any other products or Trip Sheba charges may appear as separate transactions on your credit card statement.
3.2.4. Payments can be made by all major debit and credit cards as detailed on the Website. Payment methods other than those stated on the Website will not be accepted and no responsibility is accepted for cash or
3.2.5. In order to provide greater security, you will be asked to enter all the information that is on your card for each purchase you make with Trip Sheba, as this information is not saved in our files longer than necessary to process the payment of each booking or in the tax recovery process as referred below under 3.3. Please note that Trip Sheba is required to pass your card details to the relevant Travel Supplier for
3.2.6. In addition to our general service fee Trip Sheba may charge you a fee for bookings made by credit or debit card. You will be notified of the relevant charges before you confirm the booking. Trip Sheba reserves the right to pass on any charges relating to card charge-backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder. Trip Sheba or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. All email addresses used must be valid at the time of booking.
3.2.7. Further, in an effort to
3.2.8. In certain cases applicable payment can also be made through
3.3.1. In some cases, when you are unable to take your flight and the ticket is non-refundable, you may be eligible to claim some or all of the taxes charged at the time of purchase:
(a) In case of tickets issued by IATA airlines, these airlines require that the demand for refund is submitted and managed through the travel agency issuer. You hereby
(b) In case of tickets issued by non-IATA airlines or where payment for your flights has been taken directly by the airline, requests for refund should be made directly with the airline concerned but the refund service fee shall be due to
3.3.2. Refunds, if applicable, will be processed
3.4. Passport, visas and health Requirements
3.4.1. Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.
3.4.2. Each destination has its own requirements as far as entry formalities, vaccinations, etc.
3.5.1. All tickets sold on this
3.5.2. Please note that you may be required to produce your booking number and/or confirmation email to the relevant Travel Supplier as evidence of your booking. We recommend that you take a printout of your confirmation email with you, although not all airlines will ask to see this. Please note that airlines have their own rules and regulations with regard to e-ticketing. Trip Sheba cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
3.5.3. Trip Sheba relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.
3.5.4. In exceptional circumstances, due to ticketing restrictions outside its control, Trip Sheba may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. If this
3.6. Travel insurances
It is recommended that you take out insurance for any travel, especially as there may be circumstances where the Travel Supplier will have no liability. If you elect to purchase Travel Insurance through
4. Special conditions relating to the products and services offered
In relation to flights the conditions set out in Annex 1 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions.
4.2. Hotel and other accommodation
In relation to hotel and other accommodation the conditions set out in Annex 3 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions.
4.3. Travel Packages
4.3.1. A Travel package is a pre-arranged holiday package combining at least two of the following: (a) transport (b) accommodation or (c) another tourist service not ancillary to transport or accommodation and forming a significant part of your booking, and those two or more components are sold to you as a whole at the same time by us at an inclusive price with full payment being made to us.
4.3.2. If you acquire a Travel Package in this
4.3.3. If you acquire a Travel Package in this Website your credit or debit card will be charged for the full amount of your package at the time of booking, unless you choose a Flight + Hotel package with a post-pay hotel. You may have separate credit card charges for each product, totalling the amount quoted for your package.
4.3.4. For the avoidance of doubt, products booked under these T&Cs are not a Travel Package if you, or our travel advisors on your behalf, put together two or more types of products or services, irrelevant of whether you book these products at the same time for one total price. In these circumstances your contract will be with the relevant third party supplier(s).
5. Industrial and intellectual property rights
5.1. All of the content on the Trip Sheba Website (including, but not limited to, trademarks, texts, graphics, logos, button icons, images, audio files and software)
5.2. Any other use of the content
5.3. Trip Sheba and other names of products, services, graphics and logos of Trip Sheba are internationally registered trademarks. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners.
6. Limitation of Liability
6.1. Trip Sheba offers this Website as-is and exercises reasonable skill in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times.
6.2. Trip Sheba publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Some information is stored in cache from time to time, and will only be verified with real time information at the time you confirm your booking.
6.3. The limitation of liability of Trip Sheba is in accordance with the current applicable legislation and particularly in terms of the sectorial regulations of travel agencies. In any case, Trip Sheba assumes no liability for any damages arising directly or indirectly from the purchase of a product or service offered on its
6.4. In the event a court would determine in deviation from the limitations set out in this clause 8, that Trip Sheba is liable for damages following a purchase by you of products or services on this Website, such liability shall at all times be limited to the fees received by Trip Sheba for the services provided.
6.5. If due to reasons of force majeure (including, but not limited to, political, economic or unstable disorder that affects safety), there are deficiencies with reservations, confirmations and/or execution of any trips or services purchased through Trip Sheba due to unexpected circumstances that Trip Sheba cannot solve, or even if it were impossible to comply with any of the agreed provisions, Trip Sheba and/or companies from the Trip Sheba Group are exempt from any derived legal responsibilities arising from such deficiencies or non-compliance.
6.6. Without prejudice to the limitations set out in this clause 6, Trip Sheba shall in no event be liable in respect of any claim in relation to products or services purchased on our Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking.
7. Links to other Websites
7.1. The Trip Sheba Website may contain links to other Websites that are not managed by Trip Sheba, which are included only for reference purposes. Trip Sheba does not exercise any control over these Websites nor is it responsible for their content.
7.2. The inclusion of links to other Websites does not imply that Trip Sheba promotes, vouches for, guarantees or recommends these sites. These links are only used as informative references, without any valuation of the content, owners, services or products offered therein.
8. Other generally applicable terms
8.1. Passengers' rights under EC Regulation 261/2004.
If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, please click here.
8.2. Queries and complaints relating to your booking
Please contact our customer services team if you have any other enquiries or complaints relating to your booking prior to departure. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return.
8.3. Customer behaviour
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness and/or air rage) whilst on your holiday or using a service/product. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel your booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
8.4. Entire Agreement and Severability Clause
8.4.1. These Terms and Conditions contain the entire agreement between the parties in relation to its subject matter.
8.4.2. If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission.
8.5. Changes to General Terms and Conditions
Trip Sheba reserves the right to change or update these T&Cs from time to time without prior notice to you. The current version of the T&Cs will be displayed within the Website from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.
9. Law and jurisdiction
These General Terms and Conditions, as well as any relation between Trip Sheba and the User, shall be governed by the laws of New South Wales.
Annex 1. Special conditions and information for flights
Contracts for flights booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions.
Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. You can view the fare rules when you view the Terms and Conditions of the Travel Supplier during the booking process. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. Trip Sheba, as intermediate party, is not responsible for such schedule changes or cancellations.
Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket unless explicitly provided otherwise and must be paid to the airline directly. Trip Sheba is not responsible for any additional costs incurred and advise you to contact the relevant airline to add any additional services and verify charges. You can check your baggage allowance by either visiting the airline's website or, in the case of some airlines, by clicking here. Please note if your flight includes more than one segment you may have different baggage allowances; this can even be the case when flying with the same airline if for instance one flight is international and the other is domestic. This may mean that you are charged for any luggage in excess of the lower limit on the flight which bears the lower luggage limit.
The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.
Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.
We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. Trip Sheba has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure. Trip Sheba is not responsible for the costs of any transfers between airports or terminals that you may incur.
Flights priced at special fares or best prices may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you make your booking. It is your responsibility to arrange any visas which may be necessary and we take no responsibility for assisting or advising with this.
The times given are given on the 24-hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.
Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy an infant seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.
In certain cases, in order to provide special return fares, we combine two one-way fares on different airlines or on the same airline. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. If you need to cancel one of the flights, you could keep the other without incurring any additional charges. If you miss the outbound flight, the inbound flight would not be cancelled by the other airline. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. For example if one of the flights is cancelled, the other airline has no obligation to refund the other leg of your journey or offer you an itinerary change. You may incur costs for any changes to the other flight if necessary.
Low-cost airline flights
This section refers to flight bookings only.
In the event low-cost airlines are included in your flight search, we will search the low-cost airline database, and then if you choose to buy, we will process the booking on your behalf. You may receive a confirmation email directly from the low-cost airline.
Your contract will be with the relevant low-cost airline. You will be subject to the terms and conditions of the low-cost airline. These can be viewed before you complete your booking, by clicking on the Terms and Conditions link, upon request from our call centres and after booking on your confirmation email or on the low-cost airline's website.
Please note that low-cost airlines may depart from smaller, regional and/or secondary airports.
Annex 2. Special conditions for car rental
Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions.
All drivers must display a full valid driving licence at time of pick up. Licence must be valid for at least 12 months from the last day of your car rental period and both paper and photo licences must be presented. You may also be asked to present a credit card as security for any damage that may be caused to the vehicle during your rental. It is your responsibility to ensure that there are sufficient funds available on the credit card to comply with the terms and conditions of your Travel Supplier. Failure to meet any of these requirements will invalidate your car rental and Trip Sheba will not be responsible for any costs you may incur. Customers renting a vehicle for pick-up in any country outside the European Union (EU) must be an EU resident and must present a full, valid GB or EC/EEA licence.
Annex 3. Special conditions for hotels and other accommodation
Contracts for hotel and other accommodation booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions.
We offer star ratings as a general guide. You should be aware that these are not necessarily the official local rating and that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.
Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 3pm and check out at 11am, local time. However, local variances may apply. Check-in and check-out times will normally be displayed on your hotel booking confirmation email. Should you require more information, please contact us.
Images - Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Trip Sheba are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. The images and information are provided to give a general 'feel' for the hotel.
Images of room types do not necessarily represent the bed configuration of the room being purchased. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. Also, there may be an additional charge for extra beds or cots. Please contact the hotel directly to confirm the exact bed configuration before purchase if required.
Breakfast is not included unless otherwise stated. Some hotels may charge additional local taxes.